Privacy Policy - Protecting Your Personal Information

Introduction

Welcome to Silk Travels. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you book flights and stays through our website.

Collection of Personal Information

Information You Provide: We collect personal information such as your name, contact information, payment information, and travel preferences to process your bookings.
Technical Information: We gather data like your IP address, device information, and browsing activity to enhance site functionality and security.

Use of Personal Information

Booking and Services: Your information helps us process and fulfill your travel bookings and provide personalized services.
Customer Support: We use your information to offer support and manage your bookings.
Analytics and Marketing: With tools like Microsoft Clarity and Microsoft Advertising, we analyze site usage to improve our offerings and personalize marketing efforts.
Legal Compliance: We use information for fraud prevention and to meet legal obligations.

Disclosure of Personal Information

Service Providers: We share information with airlines, hotels, and other partners to facilitate your travel.
Legal Requirements: We may disclose your data to law enforcement or regulatory bodies if necessary to protect our rights or comply with legal obligations.

Security of Personal Information

We implement technical and organizational measures to protect your information against unauthorized access, misuse, and loss.

Retention of Personal Information

Your information is kept as long as necessary for the purposes outlined here unless a longer retention period is legally required.

Your Rights and Choices

Access and Correction: You can review and correct your personal data.
Objections and Consent: You have the right to object to data processing and withdraw consent at any time.
Deletion and Restriction: Request deletion or restriction of your personal information under certain conditions.
Portability: Obtain a copy of your data in a structured format.
Opt-Out of Marketing: You can opt out of marketing communications at any time.

International Transfers of Personal Information

Your data may be transferred to and processed in countries outside of your home country. We ensure appropriate safeguards are in place to protect your information in these cases.